Customer Support Policy

At ShipTo, customer satisfaction is our priority.

How to Contact Us

You can reach our support team through:

Support Hours

🕘 Monday – Saturday: 9:00 AM – 6:00 PM
🕘 Sunday & Holidays: Limited support

Order Support

We assist with:

  • Order tracking

  • Shipping updates

  • Address changes (before shipment)

  • Product issues or defects

Response Time

  • Emails: Within 24–48 business hours

  • Live chat: Usually within minutes during business hours

Returns & Refunds

Please refer to our Return & Refund Policy page for detailed information.

⚠️ Important Note

This content is general and not legal advice. For full legal compliance (GDPR, CCPA, etc.), consult a legal professional.